The Patient Relations Department at Lisie Hospital serves as a vital link between patients, families, and the healthcare team, ensuring a compassionate and seamless care experience from admission to discharge.
Our department is dedicated to addressing patient concerns, resolving grievances, and enhancing overall patient satisfaction. Through regular feedback collection and analysis, we actively identify areas for improvement and present insights in review meetings to strengthen service quality.
We play an important role in understanding the social, emotional, and financial needs of patients. All information shared with our team is handled with the highest level of confidentiality and sensitivity. Based on individual needs, we facilitate appropriate support services, including financial assistance programs and social support initiatives.
The department also promotes holistic patient care by collaborating closely with clinical teams and extending support services that align with the values of care, compassion, and dignity upheld by Lisie Hospital.
Additionally, we provide learning opportunities and internship programs for MSW students from recognized institutions in India and abroad, fostering the next generation of healthcare social work professionals.
Our Key Services
Patient guidance and support during hospital stay
Grievance redressal and complaint management
Patient satisfaction surveys and feedback analysis
Counseling and emotional support
Coordination for financial assistance and social support programs
Assistance with discharge processes and follow-up care
Internship and training programs for MSW students
Contact Us
Email: pre@lisiehospital.in
Phone: +91 9447051823
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